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Awards and Media

Consumer Connection is a highly respected industry leader in the business of Customer Service Monitoring. As founders of the Canadian Mystery Shopping Providers Alliance (CMSPA,) we have set our standards high, for others to follow. Our advanced technology, including an interactive client database/website (Emerio,) is one reason why we have gained international recognition. Cathrine M. Ann, President of Consumer Connection, is the proud recipient of numerous entrepreneurial business awards. Hence, her opinions about customer service monitoring, trends and consumer behavior are all regularly sought out after by the media.

Awards

Consumer Connection is an award-winning leader in the Customer Service Monitoring industry in North America. Our experience, coupled with one of the industry's most advanced and sophisticated systems, is unrivaled.

  • Winner - New Entrepreneur of the Year (2001) - City of Surrey, BC
  • Finalist - New Entrepreneur of the Year Award - Ernst & Young (2003)
  • Finalist – YWCA Women of Distinction Awards, Business & the Professions (2005)

founders:

  • Canadian Mystery Shopping Providers Alliance (CMSPA) - Presently being developed

Articles

Media regularly contacts our office asking for interviews and information based upon our insight into consumer behaviour, retail trends and general overall opinions in the customer service industry today.

  • Movers & Shakers Vancouver Province
  • Everyone suspects phenomenon… - Vancouver Sun
  • Women of Distinction Finalists - Vancouver Sun
  • Small Business Week – Vancouver Sun
  • SEEDS Newsletter - Success Stories
  • Taking the Mystery out of Mystery Shopping - Retail Connections
  • Local Woman Honoured - Coast Reporter Newspaper
  • Retail Tips – Retail BC
  • Marketing Magazine - More than a Makeover
  • JBM C.A. Magazine June 2008

Events

  • ICSC Conference Program – Speaker (2002)
  • Retail BC – Speaker (2003)
  • Cathrine Ann & Jagrup (Exec. Dir., SEEDS) accepting New Entrepreneur Award at Surrey City Hall
  • Cathrine Ann & Best Selling Author, Tom Peters – London Drugs Annual Conference, Toronto (2004)
  • YWCA Women of Distinction Awards Banquet – Vancouver (2005)

Support

We thank the following people/organizations, for their letters of support:
  • London Drugs
  • Danier Leather
  • The Aldo Group
  • Purdy's Chocolates
  • SEEDS
  • D.W. (Doug) McCallum, Mayor
  • Brenda Locke, MLA
  • Dave S. Hayer, MLA
  • Gulzar Cheema, MLA